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FAQ
Can I pay you with my PayPal account?
Can I pay with my credit cards?
I am a "Pay As You Go" user, is there an expiration date for my account?
What is Credit?
I did a search by the product name "CCTV", how much will that cost me?
How often do you add new data to Trade Navigator?
How many Bills of Lading are there in Trade Navigator?
Why do I only see a few days of records?
I am in Canada, is this data useful to me?
I am in the U.S., how do I find new overseas suppliers by Trade Navigator?
I am looking for new customers in the U.S., how can Trade Navigator help me?
Is it legal to publish the information from bills of lading of the U.S. Customs?
Is the information on bills of lading accurate?
What is the purpose of studying "Consignee" ?
What is a "Shipper" ?
What can I do if the contact information on bills of lading isn't complete?

Can I pay you with my PayPal account?
Yes you can. Please click here, fill in your Trade Navigator account number, your payment amount, then choose "I have a PayPal account, I'd like to pay with PayPal", and then click "Check out with PayPal".
   
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Can I pay with my credit cards?
Yes you can. Please click here, fill in your Trade Navigator account number, your payment amount, then choose "I don't have a PayPal account, I'd like to pay with my credit card.", and then click "Submit".
   
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I am a "Pay As You Go" user, is there an expiration date for my account?
There is NO expiration date for your account, as long as there are credits in your Trade Navigator account, you will be able to access the system.
   
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What is Credit?
It is the credit unit in Trade Navigator. 1 USD = 5 Credits. For example, if you pay $20, there will be 100 credits in your account.
   
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I did a search by the product name "CCTV", how much will that cost me?
It costs one credit (20 cents) to run a search, and you will see up to 20 records on one page. On each record, you can see the Shipper, Consignee, and the Product Description. If you double-click on one record to see the complete information on a bill of lading, that costs 5 credits (1 USD). If you click "more" at the bottom of a screen to see another 20 records, that costs another credit (20 cents).
   
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How often do you add new data to Trade Navigator?
Every 7 days.
   
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How many Bills of Lading are there in Trade Navigator?
We now have more than 70 million of records. All the Bills of Lading from the U.S. Customs since January 2006 are in Trade Navigator.
   
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Why do I only see a few days of records?
Because you are in the FREE TRIAL version. You will need to register and pay to become a member of Trade Navigator to see all the data.
   
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I am in Canada, is this data useful to me?
Yes. Because all the shipments that go to Canada via a U.S. port will have a record at the U.S. Customs. And this is true to other American countries such as Brazil, Mexico etc.
   
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I am in the U.S., how do I find new overseas suppliers by Trade Navigator?
You can search by a product name, and see all the suppliers that are exporting such product to the U.S., or you could search by a certain Consignee's name (your competitor) to see all of his/her suppliers.
   
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I am looking for new customers in the U.S., how can Trade Navigator help me?
You can search by a product keyword, and find the U.S. buyers that are importing such product. Or, you could search by a supplier's company name and find the buyers that are buying from this supplier.
   
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Is it legal to publish the information from bills of lading of the U.S. Customs?
In accordance with Item 103, Freedom of Information Act, published by the U.S. government, bills of lading can be used for business purpose. At present, bill of lading is widely used in businesses, finance and shipping market.
   
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Is the information on bills of lading accurate?
Since bill of lading is the legal evidence for cargoes, relating to the ownership of the shipments, the recorded information must be accurate.
   
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What is the purpose of studying "Consignee" ?
Consignees are most likely the buyers/importers. You can contact them to promote your products, or learn their buying habit by analyzing the trading record on bills of lading.
   
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What is a "Shipper" ?
"Shipper" is most likely an exporter/seller.
   
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What can I do if the contact information on bills of lading isn't complete?
On bills of lading, the company name and address are required, whereas the telephone, fax, and email information are optional. Once we get the name and address, you could search for other information by search engines or online databases such as www.manta.com, www.infousa.com, www.yellowpage.com, etc.
   
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Shippers (Exporters, Suppliers, Sellers) Shipments | Consignees (Importers, Purchasers, Buyers) Shipments
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